Finding the right property: There are many different ways to find the
right property and we hope that our search facilities and categorisation
of properties will assist you in doing so. Search our properties
by Country, Area, Resort or Town and also by the number of bedrooms
and facilities offered. The more specific you are in your search
criteria, the less options you'll have to choose from. In general
the rates shown on each property page are based on "per property/
per week" prices, unless otherwise stated on the advert.
Making an enquiry: All enquiries are made using the online
enquiry form or telephone number associated with each holiday
home advert. All enquiries go direct to the owner. If making contact
via the telephone, please mention Villa-Holiday.co.uk to receive
the best rates. If you would like to make an online enquiry, click
contact owner and select online enquiry. The owner will then either
contact you by phone or email, whichever method you prefer. The
check availability button on each property page will give you
real-time availability information which could help you decide
upon the dates to which you want to enquire. Remember to ask the
owners lots of questions about their property or surrounding locations
- remember that the owner has purchased a home here and so is
the best person to ask!
Booking your accommodation: Once you have decided which villa or apartment
you want to book, the owners will require a deposit to hold the
booking which can vary between 10% and 50% of the total booking
value. Before you pay your deposit, make sure you have seen the
owners booking and cancellation terms and conditions so that you
are clear what is expected. Most owners will ask for payment to
be made via a cheque or direct bank transfer, however some have
the facilities to accept credit cards using online services such
as Paypal™. You should always have postal address, email
and telephone contact details for the owner should you wish to
contact them at any time. Most owners require the balance of your
booking approx. 8-10 weeks prior to your arrival date, again this
can usually be paid by cheque, bank transfer or credit card. At
this time, the owner will request a damage/security deposit of
around £50-£100 per each week of your stay. This deposit
is held by the owner in case of any breakages and will be returned
in full after your holiday provided that nothing requires replacing.
One last thing to confirm with the owner is that everything is
included - items not included maybe air-conditioning, heating,
pool heating etc. Within a few days of paying the full balance
the owner will supply you with details for getting to the villa
or apartment and any other relevant information, for example,
how to pickup the keys etc. REMEMBER TO GET ADEQUATE HOLIDAY INSURANCE FOR ALL TRAVELLERS
- See our Holiday Insurance page for help finding great insurance
deals.
On Holiday: When you arrive in the country or resort
you will need to follow the instructions given by the owner on
how to find your holiday accommodation and how to obtain the keys.
Some owners use local management companies or have arrangements
with local hotels to perform the key hand-over. If you have any
problems while you are on holiday, use the details given to you
by the owner to solve them. The owner will either give you a local
contact or mobile number for themselves should you need to contact
them in an emergency. Please report anything you are not happy
with to the relevant person/s as soon as you discover them, do
not wait until you get home as most things can be resolved quickly
so as not to spoil your holiday.
Concerns and Help: If you have any concerns or need help with
anything during the booking process, please do not hesitate to
contact us and we will do everything we can to help. Please remember
that the booking is between yourselves and the owner and as such
you are responsible for this. Booking holiday homes direct with
owners is something that my family and I have done many times
over and provided that you make sure the accommodation and area
is right for you and that you have all the information you need
to enjoy your holiday, then there is no reason why you won't have
a wonderful time and enjoy the flexibility and savings that booking
a home direct with the owner can provide!
If you require assistance, please call our customer
support team on +44 (0)207 193 0195. All holiday rental enquiries
should go direct to the owner using the "contact owner"
link located on each individual property page.